Shopping guide / FAQ

1. View the product(s) you are interested in.
2. Select the item and add it to your shopping basket.
3. Choose to continue shopping or to check out.
4. You can check out by either logging into your account or as a guest.
5. Select a payment method.
6. Confirm the order.
7. You will receive a confirmation via e-mail.

Depending on your location different options will be shown during the check out process:

• Delivery at home
• Delivery at a pick up point
• Local delivery if you live within 10km from Deinze (BE)

You can also pick up your order for free at our store in Deinze (Tolpoortstraat 84) — open every Saturday, 10:00–18:30.

Europe
We are shipping from Belgium and try to ship all orders within 48h*. Depending on the shipping and delivery location, deliveries may take 2 to 10 working days. You will receive an e-mail with track & trace information if you selected at home delivery or at a pick up point.

*Pre-order items will only be shipped once they are available.

Other countries
We're currently not shipping outside of Europe. If you have any questions, feel free to contact us: hello@laudeen.com.

See shipping fees below.

You can pay using one of these payment methods:

• Apple Pay
• Google Pay
• PayPal
• MasterCard
• Visa
• American Express
• UnionPay
• iDEAL
• Bancontact
• Maestro

In our store in Deinze you can also pay with the official Cadeaubon van Deinze.

If an item is out of stock, we will try to restock it as soon as possible. If no stock becomes available, the item will be removed from the website.

You will receive a confirmation e-mail after placing your order. If you didn't receive an e-mail, please contact us at hello@laudeen.com.

It is possible to return your order. Submit your request in our Return Center.

You will need your order number to proceed. We will look into your request to determine if a refund is allowed. If your request is approved, you will be able to send your order back to us with a shipping fee of 2,99€.

For more info you can send an e-mail to hello@laudeen.com

LAUDEEN
Georges Martensstraat 24, 9800 Deinze (Belgium)
Managed by Claudia Schoutteeten
Company number 1025.163.009
VAT number BE1025.163.009

E-mail: hello@laudeen.com
WhatsApp chat: +32 9 496 10 86
This number is for WhatsApp messages only — we don't take phone calls.

Store: Tolpoortstraat 84, 9800 Deinze — open every Saturday, 10:00–18:30.